Support
Something not working, or a question we haven't answered? Write to support@trynudge.so and a person will reply.
Questions
How do I get Nudge?
Nudge is in testing on iPhone through Apple's TestFlight and isn't in the App Store yet. If you've been invited, open the TestFlight link from your invitation on your iPhone.
Does Nudge send messages to my friends?
Never. Nudge suggests and reminds; you always do the reaching out yourself.
Does Nudge read my messages?
Not today. We're building an optional Mac app that reads your chats with the friends you pick, on your own Mac, and suggests plans for you to confirm. Message text never leaves your devices, and only what you confirm is saved. The privacy policy has the details.
What's the difference between an idea and a promise?
An idea is a suggestion: you can dismiss it anytime with no penalty. A promise is something you've decided to do by a certain day. Keeping it earns points and keeps your friend's ring full.
What happens if I can't keep a promise?
You can move it to a later day a couple of times a week. You can also call it off. Calling off more than two days ahead is free a couple of times a week, while a later one counts as a miss. A miss just means the ring dips a little, and keeping your next promise brings it back up.
What's the weekly recap?
Once a week (Sunday at 8pm unless you change it on Me), Nudge shows your week day by day. If you did something it didn't catch, tell it under "Anything missing?". Nothing is added until you confirm.
What does my friend's face mean?
It shows how things are going: a happy face when you're keeping your promises and in touch about as often as you wanted, and a flatter one when it's been a while. It's a gentle hint, never a score.
How do I remove a friend?
Open the friend's page and choose Delete. Their points stay in your total. If you add the same phone number or email again later, they come back with their history. To have a friend erased completely, write to us.
How do I delete my account?
In the app, go to Me, then Delete account. After you confirm, your account and everything in it are deleted for good, straight away, and you're signed out. If you can't open the app, write to support@trynudge.so from the email on your account and we'll do it for you.
What does the AI see?
Only text you type or say into Nudge and what you've saved about your friends, never messages from your chats. The privacy policy lists each feature and exactly what it sends.